Welcome to zhenyu, your trusted online destination for high-quality bedding and home textile products. We are committed to protecting your personal information and ensuring a safe, transparent, and secure shopping experience. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, create an account, or purchase our products. By accessing or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide our services effectively, we may collect the following categories of information:
Personal Identifiers
This includes your name, email address, phone number ('+852 6491 5687), and shipping and billing address. This information is necessary to process orders, arrange delivery, and provide customer support.
Payment Information
All payments are processed securely through PayPal. We do not directly collect or store your credit card or debit card details.
Account Information
If you create an account with us, we collect your username, encrypted password, order history, and saved preferences to facilitate faster checkout and order tracking.
Browsing and Technical Data
We may collect information such as your IP address, browser type, device information, operating system, access time, and website usage behavior to help us understand how customers interact with our site.
Marketing Preferences
We collect information related to your subscription choices, such as whether you opt in to receive newsletters, promotional emails, or special offers.
2. How We Use Your Information
We use your personal information for the following purposes:
Order Processing and Fulfillment
To confirm, process, ship, and deliver your bedding products, and to communicate with you regarding order status, delivery updates, and returns.
Account Management
To create, maintain, and manage your customer account, allowing you to review order history and manage personal information.
Customer Support
To respond to inquiries, handle complaints, manage returns or exchanges, and provide after-sales assistance.
Marketing and Promotions
With your consent, we may send promotional emails, newsletters, and personalized offers related to bedding products, seasonal collections, or special sales.
Service Improvement and Analytics
To analyze website performance, customer preferences, and shopping trends in order to improve our product offerings, website functionality, and user experience.
Legal and Regulatory Compliance
To comply with applicable laws, regulations, court orders, or lawful requests from authorities.
3. How We Share Your Information
We do not sell, rent, or trade your personal data to third parties. However, we may share your information under the following circumstances:
Payment Processing
All transactions are handled by PayPal. zhenyu does not store or directly process credit or debit card information.
Shipping and Logistics Providers
We share necessary information such as your name, address, and contact number with shipping partners to ensure accurate delivery and order tracking.
Legal Requirements
We may disclose information if required to do so by law, regulation, or legal process, or to protect our legal rights, customers, or business operations.
4. Payment Security
We prioritize secure transactions. All payment processing is handled exclusively through PayPal, a trusted and encrypted payment gateway.
Your payment details (credit/debit card numbers, CVV, etc.) are never stored on our servers.
PayPal’s advanced encryption ensures your financial data remains protected.
For PayPal’s full privacy practices, visit: https://www.paypal.com/privacy
5. Data Storage and Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law.
Order Information
Stored for record-keeping, customer support, returns, refunds, and warranty purposes.
Account Data
Retained until you request account deletion, subject to legal retention obligations.
Browsing and Analytics Data
Generally stored in anonymized or aggregated form for website performance analysis and improvement.
6. Your Data Protection Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal information we hold about you.
- Right of Correction: Request correction of inaccurate or incomplete data.
- Right of Deletion: Request deletion of your personal data, subject to legal and contractual obligations.
- Right to Withdraw Consent: Opt out of marketing communications at any time.
To exercise these rights, please contact us using the details provided in Section 11.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience and website functionality.
Essential Cookies
Required for basic website operations such as shopping cart functionality and secure checkout.
Analytical Cookies
Used to collect information about website traffic and user behavior to help us improve performance and usability.
Marketing Cookies
Used to deliver relevant advertisements and promotions, subject to your consent where required.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
8. Third-Party Links and Services
Our website may include links to third-party websites or services, such as payment processors or social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13, or under the minimum age required by applicable local laws. If such information is identified, we will take prompt steps to delete it.
10. Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company Name: zhenyu
Email: support@pillowcasesloom.com
Phone / Store Contact: '+852 6491 5687
Address: Room C, 42nd Floor, Rui Shu Lang Apartment, No. 146, Da Wan Zhu, Lantau Island
Thank you for choosing zhenyu. We value your privacy and trust, and we are committed to protecting your personal information while delivering a reliable and comfortable online shopping experience.