Welcome to zhenyu, your trusted online destination for high-quality bedding and home textile products. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services. If you do not agree with any part of these Terms, please discontinue use of our website.
1. Refund Policy
At zhenyu, we aim to provide a reliable and satisfying shopping experience for all customers. If you are not completely satisfied with your purchase, we offer a 14-day no-reason return policy, subject to the conditions outlined below.
14-Day No-Reason Return Window
You may request a return or refund within 14 days of receiving your order, calculated from the confirmed delivery date.
Item Condition Requirements
Returned bedding products must be unused, unwashed, and in their original condition. Items must be returned in original packaging and include all accessories, labels, and inserts. For hygiene reasons, products showing signs of use, washing, staining, odors, or damage caused by the customer are not eligible for return.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless the return is due to a product defect, incorrect item shipment, or damage caused during delivery.
Refund Processing Time
- Standard Refunds (Non-PayPal): Refunds are processed within 14 business days after we receive and inspect the returned items.
- PayPal Refunds: Due to PayPal’s internal processing policies, refunds may take 14–30 days, depending on your region and local regulations.
Refunds will be issued to the original payment method used during checkout.
Exceptions to the Refund Policy
The following items are not eligible for return or refund:
- Final Sale Items: Discounted or promotional items marked as “Final Sale.”
- Customized or Special Orders: Bedding products made to specific customer requests (such as custom sizes, fabrics, or designs).
- Used or Damaged Items: Products that have been used, washed, altered, or damaged due to improper handling or misuse.
To initiate a return or refund request, please contact our customer support team at support@pillowcasesloom.com or '+852 6491 5687 before returning any items.
2. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region (SAR), without regard to conflict-of-law principles.
By using our website or placing an order, you agree that any disputes, claims, or legal proceedings arising from or related to these Terms, your purchase, or use of our services shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.
3. Additional Terms & Conditions
Order Acceptance and Fulfillment
All orders placed on our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases involving pricing errors, stock shortages, incorrect product information, or suspected fraudulent activity.
Orders are typically processed and shipped within 3–5 business days, unless otherwise stated on the product page or during checkout.
Pricing and Payment
All prices displayed on our website are listed in the applicable currency and include relevant taxes unless otherwise specified. We reserve the right to change prices at any time without prior notice.
We accept PayPal, major credit and debit cards, and other secure payment methods as indicated during checkout. Payment must be completed in full before orders are processed and shipped.
Shipping and Delivery
Shipping times and delivery fees vary depending on the destination and shipping method selected. Estimated delivery times are provided for reference only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs inspections, weather conditions, natural disasters, or other circumstances beyond our reasonable control. Please refer to our Shipping Policy for detailed information.
Product Information and Accuracy
We make every effort to ensure that product descriptions, images, colors, sizes, and specifications are accurate. However, slight variations may occur due to photography, display settings, or manufacturing differences. Such variations do not constitute product defects.
Limitation of Liability
To the maximum extent permitted by law, zhenyu shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products, including but not limited to loss of profits, data, or business opportunities.
4. Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us using the information below:
Company Name: zhenyu
Email: support@pillowcasesloom.com
Phone / Store Contact: '+852 6491 5687
Address: Room C, 42nd Floor, Rui Shu Lang Apartment, No. 146, Da Wan Zhu, Lantau Island
Thank you for choosing zhenyu. We appreciate your trust and business, and we are committed to providing quality bedding products and dependable customer service.