Refund and Returns Policy

1. Shipping Information

1.1 Free Shipping

We offer free standard shipping on all eligible orders, subject to regional conditions and carrier availability. No additional shipping fee will be charged at checkout for standard delivery.

1.2 Shipping Regions & Estimated Delivery Times

Delivery times are estimates only and may vary depending on the destination, customs procedures, and local logistics conditions.

  • North America (e.g., United States, Canada): Estimated delivery time: 5–15 business days
  • Europe: Estimated delivery time: 7–20 business days
  • Asia-Pacific: Estimated delivery time: 7–20 business days
  • Rest of World: Estimated delivery time: 10–30 business days, depending on country and region

In certain remote or restricted areas, free shipping may not be available or delivery may not be possible. If we are unable to ship to your address, we will notify you promptly and cancel the order with a full refund.

1.3 Shipping Disclaimers

While works closely with logistics partners to ensure timely delivery, certain circumstances beyond our reasonable control may result in delays, including but not limited to:

  • Customs inspections, clearance procedures, or government requirements
  • Force majeure events such as natural disasters, extreme weather, epidemics, strikes, or war
  • Local courier delays, failed delivery attempts, or inaccurate or incomplete shipping addresses
  • Peak shopping seasons, holidays, or promotional events

We are not responsible for indirect losses or consequential damages resulting from shipping delays. However, we will make reasonable efforts to assist with shipment tracking and coordination with the carrier.

2. 14-Day No-Reason Return Policy

2.1 Eligibility for No-Reason Returns

We offer a 14-day no-reason return policy. If you are not satisfied with your bedding products (including bed sheet sets, duvet covers, comforters, quilts, pillows, pillowcases, mattress protectors, and related accessories) for any reason, you may request a return within 14 calendar days from the date of receipt.

To qualify for a no-reason return, all of the following conditions must be met:

  • The return request is submitted within 14 calendar days of delivery
  • The product is unused, unwashed, and unaltered
  • All original packaging, labels, tags, and accessories are intact
  • No parts are missing and the item remains in resale-ready condition

For hygiene and quality reasons, we reserve the right to reject returns that do not comply with these conditions.

3. Non-Returnable Items and Reasons

For hygiene, safety, and fairness, certain items or circumstances are not eligible for return or refund, including but not limited to:

  • Bedding products that have been used, slept on, washed, or laundered
  • Items showing stains, odors, hair, fabric damage, or other signs of use
  • Products altered, repaired, resized, or modified by the customer
  • Items damaged due to improper use, storage, or intentional misuse
  • Clearance, final-sale, or “non-returnable” items clearly marked on the product page
  • Products returned without original packaging or missing accessories
  • Any item that poses a hygiene risk, at our reasonable discretion

If a returned item is deemed non-returnable after inspection, we may refuse the return and resend the item to you. In such cases, the customer may be responsible for additional shipping costs.

4. Return Shipping Costs

Unless otherwise required by applicable law, or where the product is defective, damaged, or shipped incorrectly, the buyer is responsible for all return shipping costs, including customs duties, taxes, or additional fees incurred during the return process.

We strongly recommend using a trackable shipping service and retaining proof of shipment. is not responsible for returned parcels that are lost or damaged in transit.

5. Refund Process

5.1 How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Within 14 calendar days of receiving your order, contact our customer service team with your order number, product details, and reason for return.
    • Email:
    • Phone / Store Contact:
  2. Receive Return Instructions: Our support team will confirm eligibility and provide the return address and instructions.
  3. Ship the Item: Carefully pack the product with all original packaging and accessories, and ship it using a trackable courier service.
  4. Inspection: Upon receipt, we will inspect the returned item to confirm compliance with return conditions.
  5. Refund: If approved, the refund will be processed according to the timelines below.

5.2 Refund Timelines

Once the returned item passes inspection:

  • Refunds are generally processed within 14 calendar days after receipt and approval
  • The time required for funds to appear in your account depends on your payment provider and bank processing times

5.3 PayPal Refunds

If payment was made via PayPal or a card processed through PayPal:

  • Refunds are typically credited within approximately 14 calendar days
  • In certain regions, PayPal policies or local regulations may allow up to 30 calendar days

We cannot accelerate PayPal or bank processing but will provide relevant transaction details if needed.

6. Refund Method (Original Payment Method)

All refunds are issued to the original payment method used at checkout:

  • PayPal payments will be refunded to the PayPal account or linked card
  • Credit or debit card payments will be refunded to the same card
  • Other supported payment methods will be refunded through the same channel where technically feasible

We do not issue refunds to alternative accounts or in cash unless required by law.

7. Requests Made After the 14-Day Return Period

Return or refund requests submitted after the 14-day window are generally not eligible under the no-reason return policy. However, you may still contact us if:

  • A manufacturing defect becomes apparent after short-term normal use
  • The issue may be covered by mandatory consumer protection laws

Such cases will be reviewed individually, and we may offer repair, replacement, partial refund, or other remedies as required by law or at our discretion.

8. Supported Payment Methods

We support secure payment methods that may include, depending on region:

  • PayPal
  • Major credit cards (Visa, Mastercard, etc.)
  • Major debit cards
  • Other locally supported digital wallets

Available options will be displayed during checkout and may change without prior notice.

9. Multi-Currency Support

Our store may display prices and process payments in multiple currencies based on your location.

  • The billing currency will be shown before order confirmation
  • Your bank or payment provider may apply currency conversion rates and additional fees
  • We are not responsible for exchange rate differences or foreign transaction charges

10. Contact & Additional Information

If you have any questions regarding shipping, returns, refunds, or product eligibility for bedding items, please contact our customer service team before placing an order or initiating a return.

This Refund and Returns Policy does not limit any rights you may have under applicable consumer protection laws. In case of conflict, local laws shall prevail.

11. Return Address

Return Address:

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